As soon as we receive your order, we will contact you by emails or phone to confirm and make sure that your order of the attachment plate will fit your machine brand/model.
It is going to be very frustrate if we ship the wrong attachment plate.
This is what happened to us. One of our customer ordered the attachment plate for his Craftsman 536 - 773500
we did contacted the customer by phone to make sure he indeed have the craftsman walk behind trimmer. We shipped the order to the customer.
A few days later, the customer contact us and said the attachment plate does not fit his craftsman. He said he looked at our video for the installation of Awesome Wheel attachment plate on the Craftsman machine, and his machine not looking like the Craftsman on our video, completely difference from our Craftsman on our video.
So we asked him to take photos of his machine ( every angles, include flipping the machine so he can take photos under the machine to show the plastic protector and all the bolts which hold the plastic protector to the machine frame, which show the spin-shaft component and how it looks like.
Some how the customer having hard time and do not want to open up the machine, as he never did before.
It took us so many times to convince him, he should open his machine up, as it is not as hard as he thought, we told him, if he want to install Awesome Wheel attachment on his machine, he has to open his machine up anyway - we assure him we will help them and coach him how to do it.
Finally he has a friend helped him,
and they accomplished the task. He sent us those photos of his machines
as we asked him.
When we looked at the photos of his machine, indeed the decal of the machine brand is Craftsman 536-773500 it looks very old, very old and we do not see this model on sale any more, only new model and Craftsman only made one model of the walk behind trimmer.
We do intensive search for his machine, but unable to find the machine ( must be discontinue ).
we continue search and investigate, finally we found out this.
- His machine looked like the Arien walk behind trimmer, inside & outside - identical with the Ariens
- We snt him photos of the Ariens ( inside & outside - included diagram in details of the inside of the Ariens machine ).
- We asked him to compare the Ariens photos to see if they looked like his machine.
- He replied back to us. YES - his Craftsman machine look exactly like the Ariens inside & outside and all the inside components - parts look the same as the Ariens machine.
The customer was so confuse, he
said he both the machine as used long time ago.
We told him, the original owner must put the Craftsman decal/brand name over his machine, because it does not look like Craftsman at all, but identical with the Ariens machine.
He confused and do not know what is going and what to do.
We offer him to return the Awesome Wheel Attachment Plate to us. We then send him the Ariens Attachment plate
So we want to make sure this will
not happen ever again, costing so much and so much frustration for us
and for our customers.
We decide to contact our customers, to confirm and be sure that theirs machines will fit on our Attachment plates.
A few funny stories we want to tell
A few people purchased Awesome Wheel Attachment Plate on eBay and Amazon.
One of the customer, request refund after he received the product, he request for a refund. He stated for the reason of the refund 'I thought it come with the Husqvarna trimmer'.
Yeah. We issued the refund and the customer have to pay return shipping, we have to pay to ship the product. We have to issued full refund. We both lost money and time.
We have to pay fee for processing the refund to Ebay & Paypal and we have to pay for the initial shipping of the product to customer.
Same thing happens another customer on Ebay purchased the Attachment Plate for the Dr trimmer, lucky he canceled the order a few minutes after made the purchase. The same reason he use for the return ' He thought it also come with the Dr trimmer.
of these incidents, we are changing our Policy as below
'WE DO NOT OFFER REFUND or RETURN'
Send a photo of your trimmer to us
To make sure the correct Attachment Plate for your specific machine.